Shifting Minds Limited  Registered office: Twyford House, 51 Twyford Avenue, London, N2 9NR, United Kingdom. 

Website:  Copyright © 2023 Shifting Minds Limited    

Registered Limited Company 5003036    VAT Registration 832 3704 46

Helping organisations and people grow Last updated: June 8, 2023


020 8374 3985

We have worked with:-

Private Sector






Discovery Communications

Marks and Spencer






Hitachi Rail

Kaplan Financial

Aircom International


Spire Payments






Cabot Financial

OPC Consultancy

MI Sport

People & Partners

Energise Consultancy

Salt Recruitment

Devonshire Recruitment

Consult HR

Mutual Bank

UK Retail Banks

Merchant Bank

Insurance companies

Engineering companies

High street retailers

Management Consultancies

Public Sector



Post Office


Citizen’s Advice

Basingstoke Council

Ken and Chelsea Council

Northamptonshire Council

East Sussex council

Hampshire Council

City Council

Health authority

3rd Sector

Marie Curie Cancer Care

Prostate Cancer UK

Royal College of  Nursing

City and Guilds



Family Housing

Peabody Trust

Train the IT trainer

Custom designed:

Quality, in-house training for your organisation’s needs


This "Train the IT Trainer" programme takes participants through the entire toolkit of beliefs, skills and behavioural strategies used by competent IT trainers. The course is highly experiential, with each participant getting feedback during and after "live" training sessions. Participants typically use relevant organisational based IT training materials, or we can supply training materials (normally covering Microsoft Office modules)

Train the IT trainer

“Not all the training need happen in front of the screen - you can create great group exercises that test out knowledge whilst participants rest their eyes"

Training Style:

Interactive, enjoyable and thought provoking. The workshop uses inputs from the course leader, group and individual exercises, case studies, psychometrics and discussions.

Train the trainer sessions will also include simulated IT training sessions, where other participants go into role as a typical audience!

Training environment:

We are happy to work with your technical team to get the best use from any training servers within the organisation.

More Information:

If you want to know more about this course or its suitability for you or a colleague, call us on 020 8374 3985 and speak informally to one of our course leaders, or message

Who will benefit:

This "Train the IT Trainer" programme has been developed for managers and functional / technical experts who want to pass their IT knowledge and skills onto others. Also highly relevant for those individuals moving into a full-time IT training role. We often supply this course to organisations implementing or upgrading their ERP (or similar) systems


  • define the role of an IT trainer
  • feel at ease and confident as a trainer
  • write and bring to life training objectives
  • structure training materials to allow for time constraints / needs of trainees
  • effectively use a wide range of visual aids and learning support materials
  • create and manage interactive group work and feedback
  • manage problems that arise in the training room
  • learn some “tricks of the trade” used by highly skilled IT training professionals
  • evaluate training sessions against pre-determined training objectives


(We customise and structure the content to your organisation's specific needs)

  • Leading introductions and warm up exercises
  • Assessment of prior experience
  • Defining the role of the IT trainer
  • How does training fit with presenting and facilitating?
  • Exploring participant beliefs and fears about “training”
  • What kind of IT trainer do you aspire to be?
  • Setting and using learning objectives
  • Dealing with issues around system functionality
  • Review of range and purpose of “warm up” exercises
  • Learning styles – IT trainers and trainees
  • Training sequences – e.g., “Full input, exercise and review” or “exercise, gap filling input and review”
  • Working with those who want to "play and explore"
  • Selecting training methods for differing groups – presentations, group work, individual work etc
  • Using visual aids – pc’s, pc projectors, whiteboards, flip-charts, hand-outs etc
  • Multiple methods for reviewing training sessions
  • The purpose, design and running of group exercises
  • Handling objections
  • Time keeping
  • Building rapport with your audience
  • Reading body language / Managing your own body language and emotions
  • Handling common difficult situations.
  • IT Trainers "trade secrets"
  • How to evaluate and continuously improve your training and facilitation delivery
  • Measuring learning for your participants
  • Short and long term evaluation
  • Producing and committing to personal action plans
  • Review of overall learning and course endings