Shifting Minds Limited  Registered office: Twyford House, 51 Twyford Avenue, London, N2 9NR, United Kingdom. 

Website:  Copyright © 2023 Shifting Minds Limited    

Registered Limited Company 5003036    VAT Registration 832 3704 46

Helping organisations and people grow Last updated: June 8, 2023


020 8374 3985

We have worked with:-

Private Sector






Discovery Communications

Marks and Spencer






Hitachi Rail

Kaplan Financial

Aircom International


Spire Payments






Cabot Financial

OPC Consultancy

MI Sport

People & Partners

Energise Consultancy

Salt Recruitment

Devonshire Recruitment

Consult HR

Mutual Bank

UK Retail Banks

Merchant Bank

Insurance companies

Engineering companies

High street retailers

Management Consultancies

Public Sector



Post Office


Citizen’s Advice

Basingstoke Council

Ken and Chelsea Council

Northamptonshire Council

East Sussex council

Hampshire Council

City Council

Health authority

3rd Sector

Marie Curie Cancer Care

Prostate Cancer UK

Royal College of  Nursing

City and Guilds



Family Housing

Peabody Trust

Negotiation skills

Custom designed:

Quality, in-house training for your organisation’s needs


To encourage effective negotiation through directing the energy involved in disagreement and conflict towards positive outcomes for all concerned (organisation and individuals)

Negotiation skills

"Any business arrangement that is not profitable to the other person will in the end prove unprofitable for you. The bargain that yields mutual satisfaction is the only one that is apt to be repeated”


Training Style:

Interactive, enjoyable  and thought provoking. The workshop uses inputs from the course leader, group and individual exercises, real plays, role plays and case studies.

More Information:

If you want to know more about this course or its suitability for you or a colleague, call us on 020 8374 3985 and speak informally to one of our course leaders, or message

Who will benefit:

Anyone who needs to improve their negotiation skills within a commercial / organisational workplace context


By the end of this course participants will be able to:

  • Describe different negotiation strategies and how / when to apply
  • Use negotiation techniques to navigate out of deadlocks and stalemates
  • Identify the various roles people play out in the negotiation process
  • Use the skills regularly used by experienced and successful negotiators


(We customise and structure the content to your organisation's specific needs)

  • Personal beliefs about Negotiating
  • The best negotiators I ever knew…
  • Template for personal action planning
  • The negotiation challenge - “the Red-Black” game
  • Assessment of current negotiation capability
  • Introduction to the two fundamental types of negotiation
  • The features and implications of “win/lose” and win/win”.
  • Exercise - Personal experiences of negotiations
  • Individual and team negotiations in your organisation
  • Identifying your targets – ideal, good, acceptable,
  • and bottom line
  • Identifying the “variables” for you and for them
  • Identifying what you are happy to give away
  • Introduction to the negotiation case study
  • The importance of body language
  • Common body language signals to track and exercise
  • Developing sensory acuity
  • Building the right level of rapport
  • Pick your style of negotiations
  • Recognising the importance of assertion, aggression and submission  when influencing and persuading
  • Great listening skills
  • Managing your emotions
  • “Slicing” – moving towards agreement
  •  Breaking stalemates/deadlocks  
  • How to ask precision questions
  • How to answer in an artfully vague manner
  • Handling and countering “tricky moves”
  • Live simulation of negotiations (difficulty - hard)
  • “Time-outs” feedbacks and analysis
  • Conditional closes
  • Knowing when to stop negotiating