Shifting Minds Limited  Registered office: Twyford House, 51 Twyford Avenue, London, N2 9NR, United Kingdom. 

Website:  Copyright © 2023 Shifting Minds Limited    

Registered Limited Company 5003036    VAT Registration 832 3704 46

Helping organisations and people grow Last updated: June 8, 2023


020 8374 3985

We have worked with:-

Private Sector






Discovery Communications

Marks and Spencer






Hitachi Rail

Kaplan Financial

Aircom International


Spire Payments






Cabot Financial

OPC Consultancy

MI Sport

People & Partners

Energise Consultancy

Salt Recruitment

Devonshire Recruitment

Consult HR

Mutual Bank

UK Retail Banks

Merchant Bank

Insurance companies

Engineering companies

High street retailers

Management Consultancies

Public Sector



Post Office


Citizen’s Advice

Basingstoke Council

Ken and Chelsea Council

Northamptonshire Council

East Sussex council

Hampshire Council

City Council

Health authority

3rd Sector

Marie Curie Cancer Care

Prostate Cancer UK

Royal College of  Nursing

City and Guilds



Family Housing

Peabody Trust

Competency based interviewing

Custom designed:

Quality, in-house training for your organisation’s needs


Bringing in capable, and suitable people into your organisation is a key challenge, and one full of potential risks. This programme will help you and your team develop highly effective competency based interviewing techniques, ensuring value adding recruitment decisions. In particular the programme focuses on getting closer to the truth about a candidates skills and experience.

Competency based interviewing

"Candidates like to make their experience sound impressive - so they polish and wordsmith their CV's. In interviews they learn to stretch the realities of their experience. Your job (as an interviewer) is to get closer to the truth - and do it with charm"!

Training Style:

Interactive, enjoyable  and thought provoking. The workshop uses inputs from the course leader, group and individual exercises, and simulated interviews.

More Information:

If you want to know more about this course or its suitability for you or a colleague, call us on 020 8374 3985 and speak informally to one of our course leaders, or message

Who will benefit:

Any employee who conducts in-house recruitment and needs a competency based interviewing approach. Also highly suitable for professional recruiters.


By the end of this course you will be able to:

  • Build on existing Interview skills, specifically by developing a competency based approach
  • Practice the approach in simulated competency based interviews
  • Review the types of questions that lead to the retrieval of more of the candidates ‘real’ experience and competencies
  • Be able to develop a systematic means of collecting and analysing behavioural data to support a competency based evaluation of candidates


  • The benefits of competency based interviewing
  • Common pitfalls for new interviewers
  • A five step model for structuring competency based interviews
  • Building rapport with candidates
  • Develop a "I'm curious" approach that disarms candidates
  • Planning for successful recruitment
  • How reliable is interviewing?
  • What is an assessment centre?
  • The organisational costs of getting it wrong
  • What are competencies?
  • How do organisations determine, structure and use competency frameworks?
  • What questions are useful to ask in competency based interviewing?
  • How to get to "nuggets" of highly relevant experience
  • Note taking
  • A model for competency based interviewing
  • Body language and non-verbal clues
  • Combating candidates that "stretch" the truth
  • Focusing on competency rather than their CV.
  • Evaluating competency based interviews
  • Weighing the evidence
  • Making a legally defensible decision